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Services - Support

Our end-to-end solutions focus on customer experience and automation that delivers rapid adoption globally and locally.
Supplementing, or functioning as, your application management team to maintain your HR technology eco-system including Incident and Release Management.

VR Supporting Services (VRMS)

Our VR Management Services (VRMS) is Focused on Delivering Continuous Value

Architecture Optimisation

  • Strategic planning / roadmap.
  • Continuous Optimisation.
  • Client-side advisory.

Change  and Demand Governance

  • Governance design. 
  • Demand / change control process management.
  • Support model review and design.
  • SLA / KPI Reporting.

General Application Management

  • Defect/Incident management.
  • Access and Audit Management.
  • General system administration.
  • Triage and Service Management.
  • 'How To' Support.

Release Management Support

  • Client tailored impact assessment of the bi-annual  Workday releases.
  • Release plan, test and change management (including release comms and training.)
  • Partner with Workday and Customer to drive release for gaps in solutions.

Data Management

  • Mass Data Loads.
  • Data Accuracy Management Tools.

Full Suite Expertise

  • Integrations, Reporting and Cloud extend.
  • HCM and Finance.
  • Prism, Adaptive and Peakon.

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