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Application Support
Services

Rely on our robust Application Support to maintain and enhance your operational efficiency. Our Delivery Services provide multi-tiered technical support and proactive service management, while Advisory Services focus on continuous system optimization and strategic support model design to keep your systems performing at their peak.

Delivery Services

Tier 1, 2 & 3 Technical Support for Workday and ServiceNow

We provide multi-tiered technical support, handling everything from basic user queries to complex integration issues.

Service Management

Our service management includes comprehensive processes, methodologies, and KPIs to ensure efficient support delivery.

Reporting Development

Developing and maintaining custom reports, ensuring your organisation has the insights needed to make informed decisions.

Regression Testing

Thorough regression testing is performed to ensure changes do not negatively impact existing processes and systems.

Minor Enhancements

We manage minor enhancements to your systems, ensuring they meet evolving business needs without requiring major overhauls.

Onshore and Offshore Rates

Offering flexible support models with both onshore and offshore options, providing cost-effective solutions without compromising quality.

Downstream Vendor Management

Managing relationships with downstream vendors, ensuring seamless integration and coordination across your technology ecosystem.

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Advisory Services

Continuous Architecture Reviews and Optimization

Our architects continuously review and optimize your system architecture, ensuring it remains aligned with best practices and business needs.

Workday Support Model Design

We design customized Workday support models, tailored to your organisation's size, industry, and specific requirements.

Workday Release and Change Impact Assessments

We assess the impact of Workday releases and changes, helping you plan and execute updates with minimal disruption.

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Our Happy Clients

“VirtualResource consultants are magicians, like a sponge they squeeze every drop from Workday and deliver end-to-end solutions that consistently deliver whilst always considering the user experience”.

"VirtualResource have supported us with multiple global programs ranging from a global Workday recruitment deployment to a complete end to end transformation of HR technology across 90 processes and they have always delivered quality solutions on time and on budget."

"VirtualResource have been instrumental in our global implementation of Workday Recruitment in 106 Markets. They didn't just deliver an out of the box solution, they truly partnered with us to understand our business priorities and challenges combining substantial industry experience and deep technical knowledge to help maximise our Workday investment to bring a solution that really works for us."

"VirtualResource are a strategic client-advisory asset. They truly understand our business and are able to grasp the big picture. We have tasked them with difficult requirements and they always deliver and manage to pull something amazing out of the bag!"

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